Waleed Abo-Elezz
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About

Waleed Abo-Elezz

Senior E-commerce Operations Manager in Riyadh — running online stores, digital transformation, and AI-powered business automation.

Senior E-commerce Operations ManagerRiyadh, Saudi ArabiaPMP

In short

E-commerce operations specialist with extensive experience managing and scaling online stores on the Zid platform. Proven track record in optimizing order lifecycle operations, improving fulfillment performance, and enhancing customer experience. Skilled in process optimization, data analysis, and cross-functional coordination across logistics, customer service, and technical teams.

Experienced in leveraging AI and automation to improve operational efficiency, reduce costs, and build scalable digital solutions.

ResumeCareer journey

Current role

E-commerce Operations Manager

Zid Platform · 2025 – Present

  • Manage and operate 80+ active e-commerce stores on Zid
  • Launch 120+ stores monthly (end-to-end setup: payments, shipping, testing, UI)
  • Improve Order Fulfillment Rate by +25%
  • Reduce order processing time by 30% through SOP optimization

By the numbers

Results from the actual work — straight from the resume.

  • 80+

    Manage and operate 80+ active e-commerce stores on Zid

  • 120+

    Launch 120+ stores monthly (end-to-end setup: payments, shipping, testing, UI)

  • +25%

    Improve Order Fulfillment Rate by +25%

  • 30%

    Reduce order processing time by 30% through SOP optimization

  • 150+

    Resolve 150+ monthly operational issues (payments, shipping, products, customers)

  • 20%

    Reduce customer complaints by 20% and improve satisfaction ratings

Services

How I can help

How I Work — Waleed Abo-Elezz

From Idea to a Complete Smart System

I build smart digital systems that integrate technology with operations and e-commerce.

Systems & operations · Part of the method

Step
01
Area
Systems & operations
Tools
ERP · Shipping · Payments

I develop AI and automation solutions that reduce manual work and boost business efficiency.

AI & automation · Part of the method

Step
02
Area
AI & automation
Tools
Claude · ChatGPT · API

I build and develop e-commerce stores, integrating them with marketing, analytics, and growth strategies.

E-commerce stores · Part of the method

Step
03
Area
E-commerce stores
Tools
Zid · Salla

I transform ideas and processes into scalable platforms and systems that deliver measurable results.

Scale & growth · Part of the method

Step
04
Area
Scale & growth
Tools
Analytics · Tag Manager

Certifications & Education

Qualifications & Certifications

An academic foundation in computer science, plus professional certifications in project management, networking and systems, and e-commerce platforms.

Education

Bachelor's in Computer Science

Alexandria University

2016 – 2019Computer Science
PMP2025

PMP

Project Management Professional

PMI

Zid PlatformCertified

ZID Platform Certifications

Zid Platform

CCNACertified

CCNA

Cisco Certified Network Associate

Cisco

MCSACertified

MCSA

Microsoft Certified Solutions Associate

Microsoft

Ready to work together?

For a role or your next project — reach out directly.

WhatsApp meResume