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Career journey
A career between operations and technology
Every stop on the way — from systems and networks to e-commerce operations and digital transformation.
5
roles
Zid Platform
current employer
4
certifications
Alexandria University
Bachelor of Computer Science
Professional Journey
The Journey Since 2016
2016
2017
2018
2019
2020
2021
2022
2023
2024
2025
2026
$ career --status — ✓ 6 milestones · 2016 → 2026 — ● running
← Ongoing
Every role in detail
Responsibilities & results
E-commerce Operations ManagerCurrentZid Platform · Riyadh2025 – Present+
- Manage and operate 80+ active e-commerce stores on Zid
- Launch 120+ stores monthly (end-to-end setup: payments, shipping, testing, UI)
- Improve Order Fulfillment Rate by +25%
- Reduce order processing time by 30% through SOP optimization
- Resolve 150+ monthly operational issues (payments, shipping, products, customers)
- Reduce customer complaints by 20% and improve satisfaction ratings
- Handle 50,000+ monthly orders across multiple stores
- Improve inventory accuracy and reduce stock-outs by 35%
- Coordinate with 5+ shipping partners to enhance delivery performance
- Prepare weekly and monthly analytical reports for decision-making
Operations & Technology SupervisorRiyadh Season (Boulevard – Kuwait Zone) · Riyadh2024 – 2025+
- Managed daily operations across 30+ locations and activities
- Supervised POS systems, access control systems, and technical infrastructure
- Handled 30,000+ daily visitors while ensuring smooth operations
- Resolved operational issues within an average of less than 15 minutes
- Coordinated with 60+ vendors and operational teams
- Reduced operational disruptions by 25% during the season
- Delivered daily reports that improved overall efficiency
Digital Transformation & Technical Operations ManagerManbaa Al-Aamal · Riyadh2022 – 2024+
- Led operations for 3 e-commerce brands (Shalfa, Mihmar, C One) with 8,000+ monthly orders
- Built and launched stores end-to-end on Zid (Setup, UX/UI, integrations, go-live)
- Managed the full order lifecycle from placement to delivery
- Improved fulfillment rate by +25% and reduced processing time by 30%
- Reduced operational errors by 30% through SOP development
- Optimized inventory and supply chain, reducing stock-outs by 35%
- Led cross-functional teams (10–15 employees) across operations, logistics, and support
- Improved delivery success rate by +20% via shipping optimization
- Analyzed KPIs and implemented data-driven improvements to reduce costs
- Supported marketing campaigns, increasing seasonal sales by 40%
Operations ManagerBlagat Platform · Riyadh2021 – 2022+
- Managed platform operations serving hundreds of thousands of users monthly
- Increased bookings by +30% within one year
- Improved user experience and reduced bounce rate
- Collaborated with technical teams (frontend/backend) to enhance system performance
- Built dashboards to monitor KPIs and operational metrics
- Improved platform speed by 20%
System Network AdministratorEmco2019 – 2021+
The full details are in the resume
Arabic and English, ready to download as PDF — or reach out directly.