Waleed Abo-Elezz

E-commerce Operations Manager2025 – Present

Zid Platform — Riyadh

• Manage and operate 80+ active e-commerce stores on Zid
• Launch 120+ stores monthly (end-to-end setup: payments, shipping, testing, UI)
• Improve Order Fulfillment Rate by +25%
• Reduce order processing time by 30% through SOP optimization
• Resolve 150+ monthly operational issues (payments, shipping, products, customers)
• Reduce customer complaints by 20% and improve satisfaction ratings
• Handle 50,000+ monthly orders across multiple stores
• Improve inventory accuracy and reduce stock-outs by 35%
• Coordinate with 5+ shipping partners to enhance delivery performance
• Prepare weekly and monthly analytical reports for decision-making

Operations & Technology Supervisor2024 – 2025

Riyadh Season (Boulevard – Kuwait Zone) — Riyadh

• Managed daily operations across 30+ locations and activities
• Supervised POS systems, access control systems, and technical infrastructure
• Handled 30,000+ daily visitors while ensuring smooth operations
• Resolved operational issues within an average of less than 15 minutes
• Coordinated with 60+ vendors and operational teams
• Reduced operational disruptions by 25% during the season
• Delivered daily reports that improved overall efficiency

Digital Transformation & Technical Operations Manager2022 – 2024

Manbaa Al-Aamal — Riyadh

• Led operations for 3 e-commerce brands (Shalfa, Mihmar, C One) with 8,000+ monthly orders
• Built and launched stores end-to-end on Zid (Setup, UX/UI, integrations, go-live)
• Managed the full order lifecycle from placement to delivery
• Improved fulfillment rate by +25% and reduced processing time by 30%
• Reduced operational errors by 30% through SOP development
• Optimized inventory and supply chain, reducing stock-outs by 35%
• Led cross-functional teams (10–15 employees) across operations, logistics, and support
• Improved delivery success rate by +20% via shipping optimization
• Analyzed KPIs and implemented data-driven improvements to reduce costs
• Supported marketing campaigns, increasing seasonal sales by 40%

Operations Manager2021 – 2022

Blagat Platform — Riyadh

• Managed platform operations serving hundreds of thousands of users monthly
• Increased bookings by +30% within one year
• Improved user experience and reduced bounce rate
• Collaborated with technical teams (frontend/backend) to enhance system performance
• Built dashboards to monitor KPIs and operational metrics
• Improved platform speed by 20%

System Network Administrator2019 – 2021

Emco